Boredale Hause, scene of the rescue. Photo: Bob Smith/grough

Boredale Hause, scene of the rescue. Photo: Bob Smith/grough

Rescuers have reminded outdoor enthusiasts of the importance of using the right procedure to call for help when on the hills.

Patterdale Mountain Rescue Team said it was particularly important to provide accurate details if using emergency roaming on mobile phones, as call handlers are not usually able to route calls back to users of the service.

Emergency roaming enables users to use the 999 service even if their own network is unavailable. The service was introduced throughout the UK in 2009 and enables calls to be made via any available mobile phone provider’s network if there is a signal.

But emergency services and mountain rescuers cannot usually phone the caller back when roaming has been used. The plea followed an incident on Sunday when a woman from north Wales injured her ankle when she fell while walking with her family at Boredale Hause in the Lake District.

Patterdale MRT was called out about 1.55pm and went to the walker’s aid. A team spokesperson said: “On arrival she was given pain relief and then stretchered from the mountain.

“Penrith Mountain Rescue Team assisted with the evacuation. We wish her a speedy recovery. The rescue lasted two hours and involved 13 members.”

The team leader added: “I’d like to remind everyone that the best way to call mountain rescue is to dial 999 or 112 and ask for the police and then mountain rescue.

“If you are calling on an emergency roamer it’s really important to provide exact details of your location as the emergency services are not likely to be able to reconnect you.”

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